Ichiban Spa

15 Daily Online Enquiries with 30% Conversion

Ichiban Spa specializes in creating lifestyle experience centers and providing spa services, including massage techniques and health and body management services.

Before Working with IceCube

The client reached out to IceCube because they faced challenges with:

  • Customer acquisition: Difficulty attracting new customers to their spa.
  • Store visibility: Low awareness about Ichiban Spa’s location and services.

Ichiban Spa had previously attempted to promote themselves online.

The results from their earlier online promotion efforts were not great. There was no significant improvement in customer acquisition or store visibility.

The following factors convinced Ichiban Spa to work with IceCube:

  • IceCube’s ability to make timely adjustments to monthly promotions and ad designs.
  • Their hands-on approach, including telemarketing services when needed.
  • IceCube demonstrated dedication by visiting the spa in person to better understand their services and customer experience.

During the Work with IceCube

  • Hands-on dedication: Eddy visited Ichiban Spa twice to experience the services firsthand, which impressed the client.
  • Proactive telemarketing team: Kathy and Rachel reached out to learn about Ichiban Spa’s services, typical customer questions, and business operations.
  • Fast issue resolution: Unlike previous agencies that delayed responses, IceCube resolved issues within the same day or next day, which the client praised highly.

Initially, Ichiban Spa had experienced poor results with their past online promotions and likely had reservations about working with another agency. However, their perception shifted positively over time because IceCube demonstrated:

  • Dedication to understanding their business (e.g., visiting the spa personally).
  • Proactive communication and quick response times.
  • Tangible results, including 15-20 daily inquiries and 30% conversion to in-store visits.

Sin Nee now confidently recommends IceCube to other businesses, suggesting they start with a 3-month trial to evaluate results. She highlights IceCube’s transparency and ability to deliver measurable outcomes.

After Working with IceCube

After partnering with IceCube, Ichiban Spa saw significant improvements:

  • They received 15 to 20 online inquiries daily.
  • About 30% of these inquiries converted into in-store visits, which Sin Nee considered a high rate.

The campaign brought:

  • A consistent flow of inquiries and in-store visits, increasing Ichiban Spa’s customer base and overall visibility.
  • Improved marketing operations with timely adjustments and reliable telemarketing services.

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